Hi all,

slightly off the joomla topic, but I thought that I would throw this query in here for the more technically inclined than myself.

I have a client that has a gmail account.

lets call it This e-mail address is being protected from spambots. You need JavaScript enabled to view it
he had forwarding set up through the gmail account to forward all the mail to another email as well,
lets call it This e-mail address is being protected from spambots. You need JavaScript enabled to view it

We recently shut the This e-mail address is being protected from spambots. You need JavaScript enabled to view it email down (at client request) and then I went into his gmail account and switched off the forwarding that he had in place.

but still the error messages continue to come through. It looks to me like gmail is trying to forward the email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it but its obviously failing because the email does not exist. The error messages are about 2 - 3 days after the original email is received.

He also uses outlook to check all of his gmail emails. Could there be another forwarding set up in this that causes the following error message?

Im stumped, but admittedly I am hopeless in this area.

Any thoughts or help would be much appreciated.

cheers,

ant...

***THIS IS ONE OF THE ERROR MESSAGES HE RECEIVED 2-3 DAYS AFTER I SENT HIM AN EMAIL. VIA MY REALWORLD EMAIL ADDRESS WHICH SENDS OUT VIA OPTUS.


----- Original Message ----- From: "Mail Delivery Subsystem" < This e-mail address is being protected from spambots. You need JavaScript enabled to view it >
To: <mymoney+caf_=info= This e-mail address is being protected from spambots. You need JavaScript enabled to view it >
Sent: Thursday, July 21, 2011 2:31 AM
Subject: Delivery Status Notification (Failure)


Delivery to the following recipient failed permanently:

This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Technical details of permanent failure:
DNS Error: Could not contact DNS servers

----- Original message -----

Received: by 10.150.188.3 with SMTP id l3mr4674552ybf.352.1310907380711;
Sun, 17 Jul 2011 05:56:20 -0700 (PDT)
X-Forwarded-To: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
X-Forwarded-For: This e-mail address is being protected from spambots. You need JavaScript enabled to view it This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Delivered-To: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Received: by 10.151.102.1 with SMTP id e1cs68461ybm;
Sun, 17 Jul 2011 05:56:10 -0700 (PDT)
Received: by 10.42.161.70 with SMTP id s6mr5870349icx.374.1310907367305;
Sun, 17 Jul 2011 05:56:07 -0700 (PDT)
Return-Path: < This e-mail address is being protected from spambots. You need JavaScript enabled to view it >
Received: from mail03.syd.optusnet.com.au (mail03.syd.optusnet.com.au [211.29.132.184])
by mx.google.com with ESMTPS id a21si3856763ibl.135.2011.07.17.05.55.16
(version=TLSv1/SSLv3 cipher=OTHER);
Sun, 17 Jul 2011 05:56:05 -0700 (PDT)
Received-SPF: neutral (google.com: 211.29.132.184 is neither permitted nor denied by best guess record for domain of This e-mail address is being protected from spambots. You need JavaScript enabled to view it ) client-ip=211.29.132.184;
Authentication-Results: mx.google.com; spf=neutral (google.com: 211.29.132.184 is neither permitted nor denied by best guess record for domain of This e-mail address is being protected from spambots. You need JavaScript enabled to view it ) smtp.mail= This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Received: from [192.168.1.3] (c122-108-5-155.eburwd9.vic.optusnet.com.au [122.108.5.155])
by mail03.syd.optusnet.com.au (8.13.1/8.13.1) with ESMTP id p6HCpAkZ023897
(version=TLSv1/SSLv3 cipher=AES128-SHA bits=128 verify=NO);
Sun, 17 Jul 2011 22:51:11 +1000
From: Real World - Anthony Sharpe < This e-mail address is being protected from spambots. You need JavaScript enabled to view it >
Content-Type: multipart/alternative; boundary=Apple-Mail-580--260096136
Subject: Subject goes here Details
Date: Sun, 17 Jul 2011 22:51:08 +1000
Message-Id: < This e-mail address is being protected from spambots. You need JavaScript enabled to view it >
To: Bel Morel< This e-mail address is being protected from spambots. You need JavaScript enabled to view it >,
Kay Mony < This e-mail address is being protected from spambots. You need JavaScript enabled to view it >
Mime-Version: 1.0 (Apple Message framework v1084)
X-Mailer: Apple Mail (2.1084)

Email details from the email went here....

I'd go back and check the settings in the Gmail account Ant. Sounds like it has retained the forwarding address.

Cheers,

I agree - It is the source that is creating it.

Cheers

Shane

PS Welcome back Ric

hi guys thanks for the response.
no its definitely switched off..

I just went back and checked, I have included screen shots from the day that I switched it off. (i was covering my ars)

The only thing that I am now thinking is maybe due to the delay in getting the error message that maybe it will stop in the next day or two (that is it could be residue email errors) I switched it off on the 17th of July... hmmm that could well be it???

Hey Ant - I notice that you still have forwarding turned on in the image. Is that for another account or something because if not you could turn it off completely.
Seems strange though as it shouldn't take more than 24 hour to propagate. Not much else I cna think of without digging in.

Cheers

Shane

Hi Shane,

I put the two images in there, first when it was on then the second image shows it switched off.
But yeah its all a bit strange.

i will have to see how it goes.

thanks again for your thoughts.

cheers,

anthony.

Going to firstly assume you've sent additional test emails today and they have arrived in the gmail inbox correctly, thus indicating problems solved?

If not, rather than testing from your real world address, have you tried from your own gmail if you have on, or another webmail service (hotmail etc) to diagnose whether the issue was optus mail exchange related?

Depending on the amount of time between the forwarding being turned off and your testvmessage being send, the cause may simply be that optus connected to a google mail server that might not have had the change replicated to it yet... Gmail uses more than a few servers, and it might be as simple as timing.

Hi Patrick,

Yeah have sent through more tests.
I also have access to his account to check (granted by client of course). So the error messages occur from hotmail, gmail, and domain hosted emails right across the board.

I think that you will be right though with the timing of different servers.
I am hoping that this will be the case.

Again, thanks everyone for your input.

cheers,

anthony.