Hello everybody,

Thanks for reading this topic

1- Front page is blank. Website does show up when I add .index.php but if I remove(index.php) it I will get a blank page.

2- Although I changed the admin password through phpmyadmin still I can't loginto backend. Also I tried forgot password and this one doesn't work as well!!

Any idea? I searched web as far as I could (a few hours!) still looking forward right solution.

Sincerely yours
Abbas

Firstly you need an index page for your site to work so I don't understand why you would want to remove it.

Secondly you may have to try a couple of things via phpmyadmin to reset your password. It is encrypted so you need to run the md5 profile over your password to enable it or enter a password such as admin that has already been encrypted in the password location. You can then edit and update the password after access has been obtained via the backend administration.
This is a good article - docs.joomla.org/How_you_reset_an_administrator_password%3F

Hope taht helsp you

Cheers

Shane

Dear Shane,

1- The index.php already exists on public_html how ever it can not be picked up . So when you type the url it goes to blank page. If you add index.php to the end of url then you can see the website. (the website was working before by just typing url withought /index.php)

I have experience in Windows base servers. On windows base servers you can say which format is you default page like index.asp or index.php or index.aspx and when server got a request, based on web.config it would bring the right index page. I think this is not happening in this case

2- I read that article and I've done that steps. It does not let me to login. and yes I done MD5.

Thanks for your reply

Cheers
Abbas

Abbas,

1. Your server might be configured to not have index.php as one of the files the system looks at for your default page for the site.

Try adding this line to the top of your .htaccess file. It sets index.php as the default page to look for, followed by index.html as the second page. Joomla folders usually have index.html in them to prevent prying eyes looking at directory contents, so having that in the list will keep index.html as the default in other folders.

DirectoryIndex index.php index.html

2. Shane's link is for Joomla 1.0 password resetting. The password mode for 1.5 has changed slightly, but is made much easier using Teach Me Joomla's Administrator Password tutorial that has a nice easy to use password code generator that gives you an SQL script you can then paste into MyPHPAdmin.

Let us know how that goes.

Patric,

Thanks for reply.

1- I've added DirectoryIndex index.php index.html to .htaccess file , still does not show up!

2- I used that link before in my research it did not work however I did it again and I've got this message

0 row(s) affected. ( Query took 0.0138 sec )
UPDATE jos_users SET PASSWORD = '21232f297a57a5a743894a0e4a801fc3' WHERE name = 'Administrator';

Still I can not log in.

Any idea?

Sincerely yours
Abbas

Get Patrick to fix it for you and then move forwards. We find this is the best case with issues as it gets resolved and days aren't spent wasted chasing answers.

He (or anyone who fixes it for you) will detail what they have done and then you store it in the knowledge bank you have for future reference.

There is so much to learn and we never stop accumulating that knowledge.

Cheers

Shane

Thanks Shane,

I already requested him.

Just waiting for his reply or call.

Thanks for reply

Cheers
Abbas

He is a very popular man Abbas and is currently offline so you will need to be patient. You are in the best hands if he can help you.

Cheers

Shane

Hi Shane,

I am very patient! I will wait for the results.

Cheers
Abbas

1. Have you flushed your browser cache? The white page is a valid delivery of a webpage, so you might need a few ctrl-shift-refreshes to clear it. Also, what's the URL (PM me with it if you prefer) as we may be able to see it and diagnose it.

2. Try: kb.siteground.com/article/How_to_reset_m...trator_password.html

As per PM if you send me the requested info, should be able to look at it and fix it quickly.

Hi Patric,

I did clear my history in firefox. However I sent you website info.

Thanks
Abbas

The way to resolve most of these "whitepage" issues in Joomla is to enable Joomla debug mode and to look at your Apache server log to see if any more detail error information is provided. More often than not, the cause of the problem is some Joomla extension that you have installed that is incompatible with the data (or another extension) you are using.

I don't know what you can do in cases where you have lost your account password. Patrick's suggestion earlier might be something you can investigate.

Abbas is still working on the solution after I found yesterday that the domain points to one server, while the cpanel he was accessing is on another server - so password changes, database and the white screen were all able to be fixed on the second server, but not the main one.

The problem with the white screen was looking like a deleted menu item was conflicting with the default menu item, so the site wasn't able to show what it thought should be the home page.

Excellent Patrick

Cheers

Shane

Patric,

Thanks for reply.

I am trying to get contact with domain name company and see what is going on on DNS side.

I have 2 solutions:

1- Try to fix the issue on current web hosting and make it up and running if it's about a missed menu item.

2- Backup database and other folders, change the dns to point to webcity hosting restore the files over there, then I know it's pointing to the right ip address not database on other ip address.

I prefer to fix the issue now because the client is waiting. If you can help, please do. I am not sure the backup and restore will work fine when the site is not properly working.

Sincerely yours
Abbas

White screen turned out to be a trashed menu item still appearing to be default. Emptying menu trash resolved issue.

Password change issue was that the password was being changed in a second database... There were two instances of the site and changes were going to the wrong on.

By correcting where things were pointing, the site is now working correctly.

Hi Patrick,

Thanks for all your helps and supports.

I can see how Joomla community is supportive.

Hope you all best
Abbas