Hi everyone,

We've been having some issues with emails that are sent to particular addresses from our Joomla websites. My email address and Anthony's are both on the same domain (chris@ and anthony@), yet I receive no system emails from any of our Joomla websites. They don't appear to be going through to my spam folder, they just don't arrive at all. If I point the emails to my personal Gmail account, they come through fine.

We've also discovered the same issue this morning with Anthony's Optus account. Up until this point, we were considering that it was perhaps a Gmail issue (despite my personal Gmail account receiving the emails), but now we're confident that Gmail is not the problem.

Anyone experienced this issue before, or know of a solution?

Stay with me now...

- You have lots of websites
- You have shared hosting set up
- Your main website is on the same shared hosting
- You're using cpanel
- Your mail is actually pointed to google apps
- You receive email from all the domains that are also on google apps (ie when a client emails you)
- You don't receive joomla generated emails to your domain.

Check your DNS records on your domain. It is likely that for some reason, your server's php sendmail internal mechanism thinks your domain's email is deliverable to the server, when in fact it should be delivered to the MX at Google Apps.

In Cpanel (and if you've locked the feature in Cpanel, you may need to do it in WHM directly) when you change the MX Records, it should say "Remote Mail Server" or similar when it correctly detects the remote MX records being used. If it has Automatic or Local Mail Server, then the server is likely to be trying to deliver the mail locally instead.

Check in your cpanel too - if there's a system catchall account, you might find that it has them all there. You could also test it with a forwarder in cpanel for the address you're using, then send that off to your gmail account instead.

(Yes, did have this happen first time I had a remote MX setup, and then wasn't getting emails)

Hi Patrick,

thanks for the info.

All those deets are correct except for the hosting. We have a Virtual Dedicate Server.
Also will this affect an optusnet email account also?


I will have a loo through WHM and cpanel and report back.

Cheers,

ant...

Virtual Dedicate Server is the same deal... it's a WHM/Cpanel issue with the way you configure your DNS.

Receiving to Optusnet shouldn't be affected if that's what your system notices address is... unless your DNS thinks your server has Optus' mail server on it?!?!