Hi all - I have a site I've built with Joomla 1.5, using the Rocket Themes Crystalline Template.

www.fordstreetpublishing.com

Today, the client got an email from a user at one of the universities complaining that the site didn't work.
They are using IE7 & IE8. Screen grab attached.

It looks like the menu structure is breaking completely... I've done some checking, and RT say Chrystalline is IE7/IE8 compatible.

I'm all Mac so I can't test it locally, and other users seem to be fine.

Any ideas?

Cheers

Grant

is the Joomla cache on?

I had a similar issue on another website where the site assets e.g. css/images didn't load because of some error in the site's cache.

Peter

Also had a look at the website in IE7 for you on a test machine here and it appear to be working just fine.

Peter

Hey Grant,

We had a few sites that did this and turned out to be RS Firewall related when we edited the php.ini file works fine locally but not when uploaded. - Just a thought.

Also as you are using a mac you cna still check all other browser viewing by using an online service such as browsershots.org/. Simply eneter your URL and check teh boxes for wehichever browsers you want to check and it will give you a screen shot back. Be aware that the more browser types you select the longer it takes usually half a dozen is plenty

Cheers

Shane

LOL.. Seems several answers to the issue. When this happened to me with one of my sites it had me buggered for quite some time. The solution turned out to be upgrading the Gantry component I think, or alternately installing the latest version of the template.

Hope this helps

Hi Shane - thanks for that Browsershots link: that could be extremely useful. Adobe had something similar that came with CS5, but I never bothered with it because you had to subscribe after 6 months. It seems to be showing issues with IE7/8 under XP - I timed out waiting for the Vista results. Seem to be having difficulty registering with the site, but will persevere and try again..

Interestingly enough, I just fired up IE5 on my home Mac (which is a Motorola chip one) and it looks exactly like what the client sent.

Ric - I've just upgraded the gantry component (I think.) Hasn't made any difference to IE5, will try Browsershots again when I sort it out.

Peter - Cache is off. Thank you for looking at it in IE7. The previous site was built in HTML. Since I swapped it to Joomla, online sales have dropped off so I just had the horrible feeling that maybe IE users couldn't see it now, which would be, um, bad.

Stupid question time: is this sort of thing common with Joomla, or is it a RocketTheme problem?

Cheers

Grant

Hi Grant,

Glad you got some direction at least.

Rocket Theme (and in fact nearly all template designers) do not code for IE6 or lower any more, I think since January of this year anyway so you can forget about IE5 and IE6 compatability if you use templates these days. Browser updates cost nothing so all you need to do is supply your clients with the relevant update link and they can rcetify their own issues immeditaely anyway.

Hope that helps

Cheers

Shane

For what its worth I just checked our browser selection here IE8, IE7, Safari 5.0.2 and Firefox 4.0.1 and all view the site fine for you.

Cheers

Shane

Hi Grant,
All looks good in IE8 for me (and FF 3.6.17)

I think that this can happen on an overloaded server - the page just does not load the CSS

- Usually fixed by a refresh - if the load issue has abated!

If no one else can reproduce it, this may the the reason.

Hard to tell the client that these things happen - we can't control the user set up!

I do Virginia Lowe's joomla site createakidsbook.com.au - you probably link to it somewhere! (ed. - or maybe not! just searched for her and not coming up - we link to Ford Street from the Glasshouse page)

regards

Jill

Thanks Shane - I was aware that IE6 and earlier weren't supported, I just found it interesting that on my Mac it came up in IE5 exactly as they were seeing it in IE7/8. No idea what it means... just filed it away in case it was significant. Thanks for looking at the site - it does sound as though it's a local issue, rather than a site one. Phew.

Hi Jill - small world! As you probably know, I did the production work on 'Glasshouse" - I wouldn't call it the design or layout, Jo had that sorted well before I got involved. I don't think we have a link to Virginia's site - it just has the book blurb, no author info. Get Jo to send me what she wants and I'll add it in...

Cheers

Grant

As a FYI, see Our plans to support modern browsers across Google Apps

Good to see that the push is on to eliminate IE7 "out there" and, likewise, this is reassuring news for Joomla extension developers who have been hard-pressed to support the plethora of browsers used around the world.

Just be aware IE9 has issues before upgrading. We had to revert a couple of clients abck to IE8.

Concept is to be applauded as anyhting that simplifies the whole plethora has to be good for the industry.

Cheers

Several issues involving IE9 actually result from the requirement to have the updated JHTML behaviour support of Mootools 1.2.5 (or Mootools 1.3 if you use J! 1.6) and these are taken care of in J! 1.5.23. Older websites, based on J! 1.5.22 or earlier, will experience issues with IE9. Trust Microsoft to do everything differently, eh?

EDIT: Actually, I should have written, ... "these are mostly taken care of in J! 1.5.23". Many old, outdated Joomla extensions (particularly those written before June/July 2010) implemented their own Mootools Javascript libraries and those things that depend on Mootools 1.1.x will always cause problems with Joomla websites (irrespective of what browser people may use).

Thanks for that Sozzled - I've upgraded to 1.5.23 (from 1.5.18) too see if that helps. Also upgraded the Gantry component to the latest. (Life's just one big learning curve...).

Just had a phone call from another user of the site, who is a self-confessed computer illiterate using Internet Explorer (version unknown) - says the home page looks fine, but when he clicks on a menu item, he gets a whole list of news items about Joomla.
Que? I've deleted all the sample data articles/categories/sections, so it's going off-site. Any ideas?

Cheers

Grant

Dunno, mate. Couldn't tell you without looking at your site. (A little off-topic, though, wouldn't you agree?)

BTW, if you're using J! 1.5.23, please note there's a bug involving browser caching which is fixed here: joomla.org.au/forum/bug-reports/k-1-5-23...ed-into-browser#4245

I'm not sure if it's off-topic or not - the IE issues appear to be menu related, so having unexpected Joomla links come up may have been the same issue (or not...)

Cheers

Grant

Make sure you have the latest version of RokNavMenu installed. This may well be your issue if dropdowns aren't working in IE7.

Cheers,

gggraph wrote:
Have a look here: www.fordstreetpublishing.com/index.php/component/weblinks

I found this by searching for Joomla on your site (you also have stuff on your "cnet" site, too). You have a menu item, somewhere on your site. The lesson here is, those of us who do website construction for a living don't install the sample Joomla data ... but you probably knew that.

Thanks Ric - just done that. Now to see if it helps...
Thanks Sozzled - found that stuff, but I confess to being confused (or more than usual). Yes, they were left over from the sample data, but so far as I can tell, weblinks and newsfeeds weren't used anywhere - certainly not in the menu. I've got a couple of other sites using the same template, so I'll pull them apart too to try to understand what's going on.

I take your point about sample data, but I've only been working with Joomla for a few months and still need sample data to see where things go. I may grow out of it one day...

Cheers

Grant

You would be better off building your site in a clean installation (i.e. no demo data), and installing a second (probably local) partition with demo data, that you can use as a reference. By the time you have built your web site, the demo data will most likely be a total nuisance. Eventually it will complicate maintenance and development of your site, it will cost you extra administration time, and it may even degrade the quality of the site.

Cheers,

Russell Searle
Principal Consultant | Psicom | Melbourne, Australia